FAQs

Answers below reflect our published policies. Where an answer summarises a policy, the full policy is linked and takes precedence.

Ordering and payment

How can I pay?

All orders are prepaid. Payment is taken online at checkout through our payment provider.

Do you offer Cash on Delivery?

No. Cash on Delivery is not available. Every order must be paid for before it is processed.

What currency are prices in?

All prices are displayed in Indian Rupees (INR). Applicable taxes and charges, where required, are disclosed during checkout.

Can I cancel my order?

Once an order has been placed and payment completed, it cannot be cancelled through the website. Please check the product, quantity, variant and delivery details carefully before paying. This is subject to any cancellation right that cannot legally be excluded.

Shipping and delivery

Do you offer free shipping?

Free shipping is not provided as a standard policy. Shipping is calculated at checkout based on your delivery location, order weight and the applicable shipping parameters, and is shown to you before you pay.

How long will my order take?

Orders are normally processed within 1–2 business days after payment is confirmed. Estimated delivery is generally 3–7 business days after dispatch. These are estimates, not guaranteed dates, and can be affected by destination, PIN code, courier network, weather, holidays and remote locations.

Where do you deliver?

We deliver across India through third-party courier and logistics providers, chosen by destination and serviceability.

Will I get tracking?

Where tracking is available, we may share it after dispatch by email, SMS or WhatsApp, or through the courier tracking system.

What if delivery fails?

If the recipient is unavailable, the address is incomplete or incorrect, delivery is refused, or repeated attempts fail, the courier may return the parcel to us. Re-dispatch or additional shipping charges arising from customer-attributable reasons may apply. Read the Shipping & Delivery Policy.

Returns, refunds and exchanges

Can I return something because I changed my mind?

No. We do not accept returns, exchanges or refunds for change of mind, personal preference, incorrect selection, size, colour or design preference, or ordering by mistake, subject to applicable law.

When can I make a claim?

A return, replacement, exchange or refund may be considered only where the product delivered is damaged, defective, incorrect, materially different from what was ordered, or the wrong product or variant was supplied.

How long do I have to report a problem?

What evidence do I need?

Who pays return shipping?

For an approved eligible return, Mahira Select bears the applicable return shipping cost. Please do not send anything back before contacting us and receiving return instructions. Read the Returns, Refund & Exchange Policy.

Products

Will the colour match the photograph exactly?

We make reasonable efforts to display colours, descriptions, measurements and fabric characteristics accurately. Minor variations in colour, texture or print placement can occur because of lighting, photography, screen settings, fabric characteristics or manufacturing. Minor variations that do not materially affect the product are not ordinarily treated as a defect.

Your account and privacy

Do I need an account to order?

You can check out as a guest. An account lets you track orders, save delivery addresses and keep a wishlist.

How is my data handled?

We collect only what is needed to fulfil your order and support you, and we do not sell personal information merely for the purpose of selling it. Read the Privacy Policy.

Contact

How do I reach you?

Message WhatsApp Support on +91 9502208402 or email support@mahiraselect.com, Monday to Saturday, 10:00 AM to 5:00 PM. Sunday closed.

Who is the Grievance Officer?

Abdul Basheer. Complaints can be sent to support@mahiraselect.com or the WhatsApp number above.